We want you to be completely satisfied with HostMetrics. If you're not happy, we offer a straightforward refund process.
Last updated: March 26, 2026Try HostMetrics risk-free. If you're not satisfied within the first 14 days, we'll refund your payment in full - no questions asked.
At HostMetrics, we stand behind our product. This refund policy outlines our commitment to customer satisfaction and explains the circumstances under which refunds may be granted.
All payments are processed securely through Paddle, our authorized payment processor. Refunds are processed back to your original payment method.
If you're not satisfied with your monthly subscription within the first 14 days of your initial purchase, you're entitled to a full refund.
New subscriptions are eligible for a full refund within 14 days of the first payment. No questions asked, no hassle.
After the initial 14-day period:
Monthly renewal payments are generally non-refundable. However, we may consider refund requests on a case-by-case basis for extenuating circumstances.
Annual subscriptions include the same 14-day money-back guarantee. Within the first 14 days, you can receive a full refund of your annual payment.
If you need to cancel your annual subscription after the 14-day period, partial refunds may be available:
We may offer a prorated refund for the unused months of your subscription, minus any discounts applied at checkout and a 15% administrative fee.
For example, if you cancel 6 months into an annual subscription:
If your annual subscription auto-renews and you didn't intend to continue:
Additional credits, one-time analysis purchases, and add-on services are non-refundable once purchased.
This includes:
Unused credits remain in your account and can be used at any time while your subscription is active. Credits do not expire as long as you maintain an active subscription.
To request a refund, please follow these steps:
Our support team will review your request and respond within 1-2 business days.
Once your refund is approved:
We review your request and send confirmation
Refund submitted to Paddle for processing
Refund appears on your original payment method
Credit card refunds typically take 5-10 business days. PayPal refunds are usually faster (2-3 days). Bank processing times may vary by institution.
You can cancel your subscription at any time:
Alternatively, email us at hello@hostmetrics.ai and we'll cancel it for you.
If you have any questions about our refund policy or need assistance with a refund request, we're here to help.
Our support team typically responds within 24 hours on business days.
hello@hostmetrics.ai
Lackner Consulting
Lengwilerstrasse 25
8585 Schönenbaumgarten
Switzerland